E7 - Human

Source: Crunchyroll
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(Please feel free to edit the speaker names if incomplete or inaccurate. Names are handled on a best-effort basis depending on the info on the source file. Dialogue is left as is.)
SIGN    This story is a work of "near-future" fiction.
    Any resemblance to existing persons or organizations is entirely coincidental.
[00:02] Announcer
    Goto Kenji-san, a mentor with the youth
    support organization, Ring of Hearts.
[00:08] Announcer
    During some fieldwork at
    a park with his charges,
[00:12] Announcer
    he slipped on an incline,
    and ended up in the hospital.
SIGN    Kenji-san's oldesiSTVi
    K
    G
SIGN    Kenji-san's oldest son
    Goto Satoshi-san
[00:17] Satoshi
    The external injuries
    weren't that bad, but...
[00:19] Satoshi
    My father hit his head hard enough
    that he lost consciousness.
[00:25] Announcer
    After awakening from his ominous fall,
[00:28] Announcer
    Kenji-san was clearly a different person.
SIGN    i           fSTVi
    K
    G
SIGN    Novo Doctor Sakura Nobuhiko-san
[00:34] Sakura
    There's been a sharp decline in
    his sense of self and awareness.
[00:38] Sakura
    It seems the impact to the head was strong
    enough to cause some kind of impairment.
[00:43] Sakura
    I've told the family that treatment
    from the super AI, Michi,
[00:46] Sakura
    would have the best chances
    for a positive outcome.
SIGN    Kenji-san's oldesiSTVi
    K
    G
SIGN    Kenji-san's oldest son  Goto Satoshi-san
[00:49] Satoshi
    It's just... having a super AI figure out
    problems that are beyond human ability...
[00:55] Satoshi
    My father was particularly
    against that kind of thing.
[00:59] Rion
    I see red dragonflies as the sun sets...
[01:02] Announcer
    There was one ray of hope that
    managed to reach the Goto family:
[01:07] Announcer
    The singing of Kenji-san's
    granddaughter, Rion-san.
[01:08] Rion
    When was it that I last saw
    them on someone's back?
[01:18] Rion
    Did you hear that, Grandpa?
[01:20] Kenji
    I sure did.
[01:22] Kenji
    Keep working at it. Work hard.
SIGN    i               fSTVi
     Goto Kenji-san
SIGN    Goto Kenji-san
[01:28] Announcer
    Moments when he's touched
    by music or film
[01:31] Announcer
    seem to restore humanity to
    Kenji-san's damaged circuitry.
[01:36] Announcer
    Miracles brought about by
    the art people have created.
SIGN    i                    fSTVi
     Goto-san's family
SIGN    Goto-san's family
[01:40] Announcer
    Goto-san's family has only
    begun their road to recovery.
[01:47] Kakei
    We at Humanoid Rights Japan are having
    doubts about promoting this case.
[01:53] Kakei
    There's a way to treat his neural net,
[01:56] Kakei
    but his family won't pursue it.
    That's clearly neglect.
[02:01] Sudo
    The mind's a sensitive subject.
[02:04] Sudo
    There are plenty of cases where people
    reject neurological help from super AI.
[02:08] Kakei
    Then what if a human were to heal him?
[02:11] Kakei
    Can you do it, Dr. Sudo?
[02:15] Sudo
    They'd have to come in for a diagnosis.
[02:18] Kakei
    Thank you so much!
SIGN    Human
SIGN    Human
[03:55] Kakei
    This kind of treatment
    carries a lot of risks.
[03:58] Kakei
    Most doctors are inclined
    to leave it to super AI.
[04:01] Kakei
    However, Dr. Sudo has the skills to pull it off.
[04:08] Sudo
    The hardware damage isn't too severe.
[04:13] Sudo
    I don't believe it's affected anything
    that could impact his identity.
[04:19] Sudo
    If we install additional systems
    to restore his lost functionality,
[04:22] Sudo
    your father's symptoms should
    effectively clear up.
[04:26] Satoshi
    I... see.
[04:30] Kakei
    No way! We can't trust the
    general media with this.
[04:34] Kakei
    We need to be the first
    source for the narrative.
[04:39] Kakei
    I'll call you back. Later.
[04:42] Kakei
    How'd it go?
[04:44] Satoshi
    The doctor says he can be healed.
[04:46] Kakei
    So, when's the procedure scheduled?
[04:48] Satoshi
    We... haven't exactly decided
    to go through with it yet.
[04:52] Kakei
    Is there some kind of issue?
[04:54] Satoshi
    This is going to involve installing
    new programming, right?
[04:57] Kakei
    It's not like someone with a prosthesis
    becomes a different person.
[05:00] Satoshi
    But adding a prosthesis isn't the
    same as changing a neural net.
[05:04] Kakei
    Of course!
[05:05] Kakei
    But there are parts in our heads
    that can be replaced safely.
[05:08] Kakei
    In that sense, I believe it's the same.
[05:14] Kakei
    Why are you hesitating?! I don't get it.
[05:17] Kakei
    You've got an effective means of
    treatment right in front of you!
[05:20] Sudo
    I can't guarantee that he'll be
    completely back to normal.
[05:26] Sudo
    There's definitely going to be
    data that was physically lost.
[05:33] Risa
    You did great today.
[05:35] Risa
    Now, let's get you home.
[05:45] Satoshi
    I'd like more time to think it over.
[05:49] Rion
    I see red dragonflies as the sun sets...
[05:58] Rion
    When was it that I last saw
    them on someone's back?
[06:07] Rion
    In the fields of the mountains...
SIGN    ~ Miraculous Voices ~
SIGN    Part 4
    Listening to his granddaughter's singing
[06:10] Kakei
    What's your take here?
[06:12] Sudo
    On what?
[06:13] Kakei
    Dr. Sudo...
[06:15] Kakei
    I feel like this family has some reason
    for not wanting to heal Kenji-san.
[06:21] Sudo
    Like what?
[06:23] Kakei
    I hear the daughter is aiming to
    become a singer, or an entertainer...
[06:26] Sudo
    Then you think
[06:28] Sudo
    that they're using this situation
    in order to gain notoriety?
[06:35] Kakei
    Whatever the reason,
[06:37] Kakei
    refusing effective treatment
    is a violation of his rights.
[06:47] Risa
    Do you think they'll get the surgery?
[06:50] Sudo
    Hard to say.
[06:53] Sudo
    And it's not for me to decide.
[07:00] Satoshi
    Who's calling at this hour?
SIGN    Kakei
[07:10] Kakei
    I apologize for calling so late.
[07:13] Kakei
    I really wanted to address this matter today.
[07:16] Kakei
    We at Humanoid Rights Japan think that
[07:20] Kakei
    refusing treatment for Goto
    Kenji-san is a serious...
[07:23] Kakei
    "All human beings are born free
    and equal in dignity and rights."
[07:31] Kakei
    This is how article one of the
[07:33] Kakei
    Universal Declaration of Human Rights,
    which was adopted in 1948, begins.
[07:38] Kakei
    The use of "human beings" here
    does not include Humanoids.
[07:42] Kakei
    From their debut on the stage of history,
SIGN    In front of Goto-san's home
SIGN     Kakei
[07:45] Kakei
    to their adoption into the
    brotherhood of humanity,
[07:47] Kakei
    to winning the rights that
    they have currently have,
[07:49] Kakei
    it has been a long and hard road.
[07:52] Kakei
    Ultimately, with the birth of super AI,
    the status quo changed dramatically.
SIGN    Surgery In-Progress
SIGN    Surgery In-Progress
[08:11] Sudo
    Jay, I've finished setting
    up the additional modules.
[08:14] Jay
    I see no issues on my end.
[08:17] Sudo
    We'll move onto suturing
    the bio-body shut then.
[08:21] Risa
    R-Right...
[08:23] Sudo
    You feeling all right?
[08:25] Risa
    I'm fine!
[08:27] Sudo
    Okay, let's put him back together.
[08:30] Risa
    His vital signs are all stable.
[08:44] Rion
    Is Grandpa gonna be okay?
[08:48] Kakei
    I'm sure he will be.
[08:50] Kakei
    Let's all... welcome him back.
[09:00] Sudo
    Persistent, aren't you?
[09:02] Sudo
    You're back already?
[09:04] Kakei
    Of course!
[09:06] Kakei
    Checking on Goto Kenji-san's
    condition is a part of our duties.
[09:11] Staff
    Can I move the lighting
    gear to the second floor?
[09:14] Kakei
    Sure. Go ahead.
[09:15] Staff
    Pardon us.
[09:17] Staff
    Oof...
[09:18] Sudo
    Come on, man, this is a hospital.
[09:20] Kakei
    I assure you, we got permission
    from the family first.
[09:23] Sudo
    How nice of them.
[09:26] Sudo
    Makes me doubt they'd be as conniving as—
[09:28] Risa
    Doctor!
[09:29] Risa
    The patient is getting violent!
[09:34] Satoshi
    Dad!
[09:35] Kenji
    You ungrateful idiot son!
[09:38] Kenji
    I know what your game is!
[09:41] Kakei
    K-Kenji-san?
[09:43] Kenji
    You made a sideshow out
    of me, you rotten—
[09:48] Sudo
    Goto-san! Please, calm down!
[09:49] Kenji
    I'm gonna...
[09:50] Satoshi
    You've got it wrong, Dad.
[09:52] Satoshi
    I was trying to honor your teachings...
[09:56] Satoshi
    I wanted your case to give
    other people like you hope!
[09:59] Kenji
    Don't give me that, you little bastard!
[10:02] Satoshi
    Dad, calm down!
[10:04] Sudo
    Risa! Sedative!
[10:06] Risa
    R-Right!
[10:07] Kakei
    Hey!
[10:08] Sudo
    Hold his other side, please!
[10:10] Risa
    Got it.
[10:11] Sudo
    Here we go.
[10:15] Kakei
    What did you do?
[10:16] Sudo
    That was general anesthesia.
[10:18] Kakei
    W-Was there an issue with the procedure?!
[10:23] Kakei
    Hey! Say something!
[10:29] Satoshi
    That's not it.
[10:32] Satoshi
    The doctor did an amazing job.
[10:36] Kakei
    It's not? How can you be sure?
[10:41] Satoshi
    My father's passion for education,
    his love of my daughter's singing,
[10:47] Satoshi
    and his violence toward me are all
    parts of him we're familiar with.
[10:55] Satoshi
    He's completely back to normal. Thank you.
[11:07] Staff
    Uh... are we shooting this?
[11:24] Kakei
    But I... I wasn't wrong.
[11:29] Kakei
    I wasn't, was I?
[11:32] Sudo
    I could seriously not care less.
[11:36] Sudo
    If I accept a patient, I'll
    do everything I can for them.
[11:42] Sudo
    And that's all I'm prepared to do.
[11:53] A
    We apologize for any difficulty
    the product has caused you.
[11:55] B
    I'm sorry that you had to deal with that.
[11:56] C
    I'll look into arranging for a replacement.
[11:57] D
    I'm terribly sorry, but your issue isn't
    covered by our company's liability.
[12:01] Complainer A
    Screw you!
[12:03] Complainer A
    I don't want pre-programmed apologies!
[12:05] Complainer A
    That doesn't mean a damn thing!
[12:08] Complainer A
    I wanna talk to a human!
SIGN    Call:
SIGN    Priority Level: Mid
SIGN    Priority Level: Mid
SIGN    Call:
SIGN    Call:
[12:14] Lady Employee
    There've been a lot of calls like that lately.
[12:17] Lady Employee
    I can handle the apology—
[12:18] Kinosaki
    No...
[12:20] Kinosaki
    I'll deal with it, don't worry.
SIGN    Sudo Novo Medical Clinic
[12:25] Kinosaki
    The stress is giving me these
    stabbing pains in my stomach.
[12:29] Kinosaki
    Is there no way to cut
    the link between the two?
[12:33] Sudo
    I could make that adjustment,
[12:35] Sudo
    but if we mute your body's
    warning signals like that...
[12:39] Kinosaki
    Oh, I see what you mean.
[12:42] Kinosaki
    I didn't realize how much
    it was getting to me,
[12:44] Kinosaki
    and now I feel like I'm on
    the verge of a breakdown.
[12:48] Sudo
    It sounds like a tough job.
[12:50] Kinosaki
    Well, yes.
[12:52] Sudo
    Isn't this the kind of thing a
    customer service AI could handle?
[12:58] Sudo
    Calls like that...
[12:59] Kinosaki
    AI is great at the job, certainly.
[13:03] Kinosaki
    But... when a customer
    is demanding an apology,
[13:07] Kinosaki
    they tend to be particular
    about who they want it from.
[13:11] Kinosaki
    There are some that, once they
    find out I'm a Humanoid...
[13:15] Complaining Woman
    I don't really see the difference between
    a computer giving me an error message
[13:19] Complaining Woman
    and you apologizing to me.
[13:21] Complaining Woman
    It's rude not to have a human do
    this sort of thing, don't you think?
[13:25] Kinosaki
    They don't give it a second thought.
[13:29] Kinosaki
    It makes me think I'm not suited for the job.
[13:40] Sudo
    I bought a new blend. Wanna try?
[13:44] Risa
    Thank you!
[13:52] Risa
    It's good.
[13:56] Risa
    That patient... is he gonna be okay?
[14:00] Sudo
    I sure hope so.
[14:07] Sudo
    But just treating the symptoms
    isn't gonna get him anywhere.
[14:17] Drunk A
    You dumbass!
[14:19] Drunk A
    This is why you're useless, man!
[14:22] Drunk B
    Say what?!
[14:24] Drunk A
    My bad, my bad!
[14:25] Drunk C
    Come on, pull yourself together!
[14:27] Drunk A
    Sure!
[14:39] Kinosaki
    I can't do this anymore...
SIGN    Call:
SIGN    Priority Level: Mid
SIGN    Priority Level: Mid
SIGN    Call:
SIGN    Call:
[14:44] Lady Employee
    I am so sorry.
[14:47] Lady Employee
    I'll be there in person right away.
[14:49] Lady Employee
    Right. Right. If you'll excuse me.
[15:06] Kinosaki
    You'd have to be a heartless
    robot to do this job...
[15:18] Kinosaki
    I should quit.
[15:24] President
    And with that being the case,
[15:25] President
    the company does recognize the issue in
    not realizing how stressed out you were.
[15:30] President
    Which is why...
[15:32] Kinosaki
    I appreciate the sentiment,
    sir, but I can't...
[15:35] President
    Just hear me out.
[15:38] President
    We're going to be sub-contracting customer
    service interactions from here on out.
[15:45] (Flashback) Complainer B
    You get that, if someone builds
    their own house in this day and age,
[15:48] (Flashback) Complainer B
    it's because they're particular
    about what they want, right?!
[15:51] Kinosaki
    Sir, I believe I've handled this
    job as professionally as I can.
[15:57] President
    No, no, I wasn't trying to say otherwise.
[16:02] (Flashback) Complainer B
    Damn it, are you deaf or something?!
[16:05] (Flashback) Complainer B
    I'm saying that this crap looks
    nothing like the VR demo!
[16:09] (Flashback) Complainer B
    I thought you were gonna
    give me the same thing!
[16:13] President
    My point is,
[16:14] President
    from now on, neither you or your team will
    have to deal with problematic customers.
[16:21] President
    So, will you reconsider?
SIGN    Priority Level: Mid
SIGN    Priority Level: Mid
SIGN    Call:
[16:26] Comaplainer B
    Seriously, how many times
    do I have to say it?!
SIGN    Call:
SIGN    Call:
SIGN    Call:
[16:30] Complainer B
    I'm telling your stupid ass to
    send someone along to take a look!
SIGN    Call:
SIGN    Elevating to external response staff
SIGN    Elevating to external response staff
SIGN    Call:
[16:49] Apologizer A
    When it comes to customers
    who are especially upset...
[16:53] Apologizer B
    We've had special training.
[16:56] Apologizer C
    Which is why there's really
    no need to accompany us.
[17:00] Kinosaki
    Well, with this being the first incident...
[17:05] Kinosaki
    I need to be on hand, just in case.
[17:15] Complainer B
    Took you long enough!
[17:18] Apologizer A
    We understand you've been inconvenienced...
[17:21] Both
    And we are sorry.
[17:25] Complainer B
    Damn, you guys took your sweet time!
[17:29] Apologizer C
    We're able to access the staff's implants
    in order to get a feed from the scene.
[17:33] Apologizer C
    Their response is all
    according to the manual.
[17:42] Complainer B
    Right here! It's pretty
    clearly wrong, y'know?
[17:47] Apologizer A
    One moment, please.
[17:50] Apologizer A
    The color I'm getting is within
    the acceptable range.
[17:53] Apologizer B
    I see. What about the color
    temperature from the lighting?
[17:57] Comapliner B
    See what I mean? It's all wrong.
[17:59] Apologizer A
    I'm not seeing any mismatch there, either.
[18:03] Apologizer B
    Check it again, please.
[18:05] Comapliner B
    Just gonna ignore me?
[18:08] Apologizer A
    I'll check the Kelvin scale too.
[18:11] Complainer B
    How long's this gonna take?
[18:14] Apologizer A
    I'm terribly sorry, sir.
    It'll be just a bit longer.
[18:20] Apologizer B
    Go ahead.
[18:21] Apologizer A
    Right.
[18:24] Complainer B
    Damn it, it's obviously different
    from the wallpaper I ordered!
[18:28] Complainer B
    What is this? You guys think
    I'm some kinda psycho customer?
[18:34] Apologizer A
    I apologize for the delay.
[18:36] Complainer
    You better!
[18:37] Complainer
    So, how're you gonna make this right?
[18:40] Apologier A
    I'm afraid there's no apology necessary here.
[18:52] Complainer B
    What the hell'd you just say?
[18:54] Apologizer A
    The visual impression from
    this kind of wallpaper
[18:56] Apologizer A
    varies based on the color
    temperature caused by lighting.
[18:59] Complainer B
    I didn't ask for excuses!
[19:01] Kinosaki
    Whoa, whoa! That's just going
    to make him more angry!
[19:06] Apologizer C
    It's all just part of the act.
[19:10] Apologizer A
    I'm sorry if it upsets you, sir,
[19:12] Apologizer A
    but I was explaining, not making excuses.
[19:16] Complainer B
    I didn't ask for an explanation!
    I want an apology!
[19:20] Apologizer
    And I'm trying to say...
[19:21] Complainer B
    I get it. No apologies, then.
[19:24] Complainer B
    Because I'm not gonna accept one anymore!
[19:26] Apologizer A
    Sir, color temperature can
    vary depending on the
[19:28] Apologizer A
    color of the bulbs, the light
    warmth, the shade of white,
[19:31] Apologizer A
    along with the intensity
    and color of daylight.
[19:33] Apologizer A
    It's all measured according
    to the Kelvin scale where—
[19:35] Complainer
    Don't feed me this crap!
[19:37] Apologizer B
    Hey!
[19:41] Apologizer B
    Where the hell do you get off
    talking to a customer like that?!
[19:53] Apologizer B
    Sir...
[20:02] Apologizer B
    Everything you've said is completely right.
[20:06] Apologizer B
    I am so deeply sorry!
[20:14] Apologizer C
    You take a subordinate who's
    fighting back with logic...
[20:16] Apologizer C
    And have his supervisor violently silence
    them, making them into a scapegoat.
[20:21] Apologizer C
    It proves particularly effective
    with this kind of customer.
[20:24] Kinosaki
    How can you be so casual about it?!
[20:26] Kinosaki
    Even if it's an act, it's still...
    It's completely inhuman!
[20:32] Apologizer C
    Exactly.
[20:33] Apologizer C
    All when the customer's demanding
    to hear from a human...
[20:37] Apologizer C
    Pretty ironic, if you ask me.
[20:51] Apologizer B
    The customer was made to see reason.
[20:54] Apologizer A
    What do you think? Was the
    outcome to your liking?
[20:59] Kinosaki
    Look... I realize this is rude, but...
[21:03] Kinosaki
    You two... are humans, right?
[21:11] Apologizer C
    I'm terribly sorry, but...
[21:15] Apologizer C
    That's confidential.
[21:21] Kinosaki
    I can't say for sure...
[21:24] Kinosaki
    But I think that they really were robots.
[21:29] Kinosaki
    Not that it would make me
    feel better if they were.
[21:34] Sudo
    We can treat your stomach pains,
    or you can find a new job.
[21:39] Sudo
    Which would you prefer?
SIGN    Uzen Chinese
[21:50] News
    And now an update on the planned upgrade
SIGN    Major Upgrade Plan
[21:53] News
    that the super high-performance AI,
    Michi, has outlined for itself.
[21:58] News
    The government announced today that
    it intends to review the proposal
[22:02] News
    with an eye toward executing the upgrades.
[22:06] News
    Additionally, experts in associated
    fields are being consulted
[22:07] Risa
    You think if Michi gets updated,
[22:09] Risa
    any of these hazy issues in
    the world will get cleared up?
[22:09] News
    in regards to reviewing the particulars of...
[22:14] Sudo
    It's never that simple.
[22:18] Sudo
    Not the world, nor the people in it.
[22:21] Sudo
    Nor Michi, for that matter.
SIGN    Confession
SIGN    Confession